Service Desk / Helpdesk: AI Transformation – Certification

Foundation · Course
Service Desk / Helpdesk: AI Transformation – Certification
AI certification for service desk / helpdesk: how AI supports 1st-Level support, helpdesk and service desk agents in Switzerland to record tickets faster, solve standard problems cleanly, prepare escalations and document knowledge in an understandable way.
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Das erarbeitest du
✓ Your role today: Service Desk in the AI age✓ AI basics for your role✓ AI tools & prompts for your role✓ Core tasks rethought with AI✓ Practice: Integrate AI into everyday work✓ Responsibility, Governance & Law
📦 8 modules
📚 160 lessons
🏆 Certificate at 60%
🇨🇭 German
Didactically built, not just filled – from 15 years of teaching practice.

What you will learn

  • ✓ You describe the most important tasks in the service desk and recognize where AI can provide useful support.
  • ✓ You sort helpdesk tickets using simple criteria according to urgency, topic, solvability and need for escalation.
  • ✓ Formulate clear prompts for ticket summaries, standard answers, knowledge articles and escalation notes.
  • ✓ You critically review AI output for accuracy, data protection, tone, completeness and appropriate next steps.
  • ✓ You build a simple AI-supported mini-workflow for common 1st-Level cases such as password resets, VPN issues and onboarding.
  • ✓ You reflect on how the service desk/helpdesk role is changing through AI and what responsibilities remain with you.

Course content

1
Your role today: Service Desk in the AI age
20 lessons · 5 quiz questions
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2
AI basics for your role
20 lessons · 5 quiz questions
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3
AI tools & prompts for your role
20 lessons · 5 quiz questions
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4
Core tasks rethought with AI
20 lessons · 5 quiz questions
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5
Practice: Integrate AI into everyday work
20 lessons · 5 quiz questions
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6
Responsibility, Governance & Law
20 lessons · 5 quiz questions
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7
Transformation & future of your role
20 lessons · 5 quiz questions
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8
Certification project & completion: your AI toolkit for the service desk
20 lessons · 5 quiz questions
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299.00 CHF
One-off payment · certificate included · no subscription
📈 Take your CV to the next level – with verifiable AI competence that employers can see.
Private proof of learning issued by Alpasana GmbH — not a state-recognised certificate or one issued by a trademark owner.
⚡ Buy now & start
Immediate access after payment
Everything included
🤖 Personal AI learning coach in every lesson – never get stuck alone again
🎮 XP, levels & badges – learning that keeps you going
✓ Start immediately – no waiting
✓ 8 modules with 160 lessons
✓ Instant feedback on every quiz
✓ Verifiable certificate – add it to your LinkedIn profile with 1 click
✓ Tamper-proof via public verification URL
✓ German · Swiss practice