AI agents at work: Safely delegate routine work

Foundation · Course
AI agents at work: Safely delegate routine work
You learn what distinguishes AI agents from simple chatbots, how they use assignments, tools and intermediate steps, and how you can safely delegate routine office work. Using Silvan from a logistics SME in Aarau as an example, you recognize which tasks are suitable for AI agents, where human control remains mandatory and how this later becomes your own agent workflow playbook.
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Das erarbeitest du
✓ Level 1: Foundations & Understanding✓ Level 2: Delegating Routine Tasks Step by Step✓ Level 3: Finalizing the Agent Workflow Playbook
📦 3 modules
📚 60 lessons
🏆 Certificate at 60%
🇨🇭 German
Didactically built, not just filled – from 15 years of teaching practice.

What you will learn

  • ✓ You explain clearly what AI agents are and how they differ from chatbots, individual prompts and classic automations.
  • ✓ You describe the basic logic of an agent: assignment, context, tools, work steps, follow-up questions, result and control.
  • ✓ You identify typical routine office tasks that are suitable for safe agent support.
  • ✓ You assess the limits and risks of AI agents when customer data, commitments, invoice information and professional decisions are involved.
  • ✓ You formulate first clear agent assignments with goal, material, permitted tools, checking rules and escalation points.
  • ✓ You distinguish between tasks that should be delegated, only prepared or deliberately not handed over to AI.
  • ✓ You use simple control points so that AI outputs remain traceable, checkable and responsible.
  • ✓ You prepare the first building block for an agent workflow playbook: a use-case canvas for a safe routine task.

Course content

1
Level 1: Foundations & Understanding
20 lessons · 5 quiz questions
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2
Level 2: Delegating Routine Tasks Step by Step
20 lessons · 5 quiz questions
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3
Level 3: Finalizing the Agent Workflow Playbook
20 lessons · 5 quiz questions
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199.00 CHF
One-off payment · certificate included · no subscription
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Everything included
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🎮 XP, levels & badges – learning that keeps you going
✓ Start immediately – no waiting
✓ 3 modules with 60 lessons
✓ Instant feedback on every quiz
✓ Verifiable certificate – add it to your LinkedIn profile with 1 click
✓ Tamper-proof via public verification URL
✓ German · Swiss practice